Organizational leaders are going to face many choices when it comes to smart tech in the near future.
WORKPLACE EFFICIENCY SOFTWARE
Software like CultureX, which can measure and improve workplace culture so that it’s less toxic, increasing employee work-life balance while decreasing the levels of burnout that lead to turnover.Bossware - technology that’s lurking in the background of screens watching employees all day to catch, and presumably punish, anyone taking an unscheduled break?.For instance, will your company choose to institute: And those decisions will influence how employees, customers, and other stakeholders perceive your company going forward. Rather than doing the same work faster and with fewer people, smart tech creates an opportunity to redesign jobs and reengineer workflows to enable people to focus on the parts of work that humans are particularly well-suited for, such as relationship building, intuitive decision making, empathy, and problem solving.Ĭompanies will be making many choices about automation in the next few years. What automation can change for the better is the experience of work. There will be parts of jobs that are suitable for automation, but few, if any, that can (or should!) be completely replaced by smart tech.
While some feel that the interests of workers are at odds with smart tech - that humans and machines are in direct competition - we believe that this is a false dichotomy that’s uninformed, unimaginative, and just plain wrong. Smart tech and humans are not competing with one another they are complimentary, but only when the tech is used well. Smart tech makes decisions instead of and for people. In our book The Smart Nonprofit, we define “smart tech” as the AI and other advanced digital technologies that automate work by taking over tasks that only people could do previously. Instead of dehumanizing us, smart tech can actually help rehumanize work. But the next wave of digital tech - what we call “smart tech” - has the potential and power to be different and to reverse these trends.
WORKPLACE EFFICIENCY FREE
The virtual and flexible work arrangements necessitated by the pandemic were revelatory for many people, but didn’t free them from the 24/7 onslaught of tasks, back-to-back meetings, and emails created by always-on cultures and technologies. The unwillingness of workers to rush back into cubicles, behind counters, onto assembly lines, and behind the wheel is a direct result of work cultures that too often default to suspicion, inflexible schedules, and unrealistic workloads. The Great Resignation wasn’t created by the pandemic so much as supersized by it.
0 kommentar(er)
